Refund & Cancellation Policy
Version 0.1.0 · Effective 2026-08-18
Draft pending review by legal counsel — published for transparency about our current practices; a reviewed version will replace it.
REFUND & CANCELLATION POLICY (DRAFT — PENDING LEGAL REVIEW) Draft date: August 18, 2026 This page exists so that booking receipts have a real policy to reference. The binding cancellation terms for a specific booking are set by the FACILITY you booked with and are shown during checkout for that booking. 1. FACILITY POLICIES CONTROL Each facility sets its own cancellation window and refund terms. Where a facility policy was displayed at booking time, that policy governs. 2. HOW TO CANCEL Cancel from your bookings page, or contact the facility directly. Refunds are returned to the original payment method via Stripe; processing times depend on your card issuer. 3. PLATFORM ERRORS If a booking was charged in error (duplicate charge, facility closure, system fault), contact hello@recky.app and we will make it right. 4. CONTACT Recky, LLC — hello@recky.app